Ordering Info

On this page we answer Frequently Asked Questions about Ordering, Payments, and Pricing.Clicking on the question will take you directly to the answer on this page. If by chance the information you need is not here, we invite you to contact us at [email protected]. Please do not send any encryption files when contacting us.


Our normal Contact Center hours are from 9 a.m. to 5 p.m. Eastern Time, Monday-Saturday and Sunday from 12 p.m. to 5 p.m. During the month of July we are closed on Saturdays and Sundays. You are welcome to place your order online or check out our Gardening Help section for tips and growing information.

We ship our bulbs and plants at the right time for planting in your area, with orders dispatched on a first-come, first-served basis by climate zone. All hard goods are shipped with your plants or bulbs, unless you request otherwise.

WE GUARANTEE YOUR COMPLETE SATISFACTION OR YOUR MONEY BACK.

 

Our Guarantee

 

ORDERING

How can I print an Order Form?

When will you process my order?

Do you guarantee your products?

How are alternate selections/substitutions chosen?

How do I order gift certificates online?

Can I cancel or change my order?

When may I order?

Is there a minimum purchase requirement?

What is your mailing address if I prefer to mail in my order?

How do I place a tax exempt order?

 

PAYMENTS/PRICING

When do I pay for an order?

What forms of payment do you accept?

Can I use my gift certificate or merchandise credit online?

Are prices subject to change?

How much will it cost to ship my order?

 

ORDERING

How can I print an Order Form?

Our order forms are available in PDF format. PDFs may be read online, but are set up in a printer-friendly format so it's easy to make your own paper copies for reference.

Using Adobe® Acrobat® Reader®

The tools in Acrobat® Reader® allow you to read a document online, print it, or search for specific content. If the type is too small to read comfortably, click on one of the zoom tools in the Reader® tool bar (shown as a + sign). To search for a specific word or phrase, click on the binocular icon on the tool bar and type in the word you're looking for. To print, use the printer icon on the Reader® toolbar. If you don't already have Reader® on your computer, please visit the Adobe site to download a free copy.

Download the Spring 2016 Order Form

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When will you process my order?

We process your order immediately (orders placed after 5 p.m. EST are not processed until the next business day)-- charging your credit card and reserving inventory in your name. We will ship your plants and bulbs at the proper time for planting in your area. We ship tools and accessories (hard good items) with your plants or bulbs, unless you request otherwise. See our current shipping information for more details about when plants and bulbs will be delivered.

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Do you guarantee your products?

Yes. Behind the pages of our catalog and Web site stand several dozen careful and competent professionals who are determined to make your gifts and plant and product orders successful in every respect. We guarantee your complete satisfaction or your money back.

We guarantee to provide healthy plants, true to variety and in prime condition for growing, and to deliver them to your home at the proper time for planting. Each shipment will be accompanied by clear and practical instructions for the planting and care of every plant included. While we cannot accept responsibility for losses caused by extreme weather, neglect, or inappropriate climate zone (clearly indicated for every variety), we DO guarantee that our plants will perform and thrive for at least one year when properly cared for or your money will be cheerfully refunded. We will act responsibly and trust you to do the same.

Please note: The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this means a large, bareroot crown. Others cannot travel bareroot or transplant best if grown in containers. We ship plants in 3in (25.9 cu in), 1 pint (28.86 cu in), 1 qt (0.94 liter), or 1 gal (3.78 liter) pots, except as noted. We must point out that many perennials will not bloom the first year after planting but will the following year, amply rewarding your patience.

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Alternate Selections/Substitutions

When a bulb or plant you have ordered is not available, we reserve the right to provide another of similar attributes and pricing that will produce the same garden effect.

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How do I order gift certificates online?

You will find our gift certificates listed in a separate category at the top of our Home Page. Just select the amount that you wish to purchase and add it to your Shopping Cart. Add the recipient's name and address in the "ship-to" area of the shopping cart as you check out. We send our gift certificates with our most recent catalog by UPS or by Priority mail, so please include a PO Box number if needed and street address. If selecting Priority Shipping, please note there is a $17 additional charge. If you are using Priority Shipping for Gift Certificates, please make sure to provide us with a street address for UPS delivery to arrive the next business day after we process your order. Priority Shipped Gift Certificates cannot be delivered to a PO Box. You may also include a brief gift message to be sent with the certificate.

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Can I cancel or change my order?

This option is not available on our Web site at this time. However, you can either send us an email letting us know the confirmation web order number (this would be needed to make any changes) and what you would like us to do, or you may call us at (800) 411-6159 from 9am-5pm. We will try to accommodate your changes if possible. Please be aware that as we get closer to shipping to your zone it may not be possible to make any changes to your order.

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When may I order?

We are pleased to accept orders until the last realistic planting date in your area. This generally means early to mid June for spring orders and mid to later November for fall orders, weather permitting. We cannot deliver any orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, APO/FPO/DPO addresses, or outside the U.S.

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Is there a minimum purchase requirement?

There is no minimum for placing an order.

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What is your mailing address if I prefer to mail in my order?

You may contact us at White Flower Farm, PO Box 50, Litchfield, CT 06759-0050.

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How do I place a tax exempt order?

Please call our Customer Service team at (800) 411-6159 to place your tax exempt order.

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PAYMENTS & PRICING

When do I pay for an order?

To reserve from a finite and perishable inventory, we must request payment upon receipt of orders. On orders to Connecticut only, delivery charges must be added before sales tax is applied, as required by state law.

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What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover cards. Personal checks made payable to White Flower Farm may be sent by mail.

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Can I use my gift certificate or merchandise credit online?

You are now able to use your gift certificate or merchandise credit on our web site when placing your order as long as you have the credit number available. We will apply any credit to your order before your credit card is actually billed.

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Are prices subject to change?

Prices are set seasonally by variety, and quantity discounts apply only to multiple purchases of a single item number. Due to increasing energy costs, prices and delivery charges are subject to change.

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How much will it cost to ship my order?

Packing and Delivery Charges (per address)

MERCHANDISE TOTAL

STANDARD (3-7 business days in transit)

EXPRESS (3 business days in transit) No postal addresses please

PRIORITY (2 business days in transit) No postal addresses please

less than $20.00 $7.95 $22.95 $37.95
$20.00 to $29.99 $9.95 $24.95 $39.95
$30.00 to $39.99 $13.95 $28.95 $43.95
$40.00 to $49.99 $16.95 $31.95 $46.95
$50.00 to $59.99 $18.95 $33.95 $48.95
$60.00 to $69.99 $21.95 $36.95 $51.95
$70.00 to $79.99 $24.95 $39.95 $54.95
$80.00 to $89.99 $26.95 $41.95 $56.95
$90.00 to $99.99 $28.95 $43.95 $58.95
$100 to $149.99 $29.95 $58.95 $59.95
$150 or over $20% of total $20% of total plus $15 $20% of total plus $30

 

Please note: We can no longer deliver any orders to Alaska, Hawaii, APO/FPO/DPO addresses, Puerto Rico, the Virgin Islands, or addresses outside the United States.

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