Shipping & Delivery

This page answers questions about delivery deadlines, shipping questions, and shipping specific items.

 

SHIPPING & DELIVERY

How much will it cost to ship my order?

 

SHIPPING GENERAL QUESTIONS

How will you ship my order?

When will my spring order ship?

When will my fall order ship?

When will my holiday season order ship?

How are gift messages delivered?

Can I indicate when I want my order to ship?

Can I postpone shipment of my order?

Do you ship overseas or to Alaska, Hawaii, or Canada?

How do Agricultural Regulations/Restrictions/Quarantines work?

What happens if an item arrives damaged?

Can you deliver to a P.O. box?

Can you deliver to my business address?

Can I request that an item ship earlier for my planting zone?

How can I track the delivery of my order?

 

SHIPPING SPECIFIC ITEMS

When will my hardgoods (non-plant) items ship?

When do Lily of the Valley pips ship?

When do South African Amaryllis ship?

When do Paperwhites ship?

When do Orchids and houseplants ship?

When do Tuberous Begonias and Dahlia tubers ship?

When do Citrus plants ship?

When do Scented Geraniums ship?

When do Tomato and Pepper plants ship?

 

SHIPPING & DELIVERY

How much will it cost to ship my order?

Packing and Delivery Charges (per address)

MERCHANDISE TOTAL

STANDARD (3-7 business days in transit)

EXPRESS (3 business days in transit) No postal addresses please

PRIORITY (2 business days in transit) No postal addresses please

less than $20.00 $7.95 $22.95 $37.95
$20.00 to $29.99 $9.95 $24.95 $39.95
$30.00 to $39.99 $13.95 $28.95 $43.95
$40.00 to $49.99 $16.95 $31.95 $46.95
$50.00 to $59.99 $18.95 $33.95 $48.95
$60.00 to $69.99 $21.95 $36.95 $51.95
$70.00 to $79.99 $24.95 $39.95 $54.95
$80.00 to $89.99 $26.95 $41.95 $56.95
$90.00 to $99.99 $28.95 $43.95 $58.95
$100 to $149.99 $29.95 $58.95 $59.95
$150 or over $20% of total $20% of total plus $15 $20% of total plus $30

 

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SHIPPING GENERAL QUESTIONS

How will you ship my order?

Our shipments may travel via UPS, which requires a street address for delivery, OR by Priority US Mail, so please provide both street and postal addresses, if applicable. Large or heavy items are generally shipped via UPS. We ask that, when possible, you please provide an address where a daytime recipient is available.

We cannot be responsible for delivery problems due to incorrect addresses. Please check that you have typed in the correct address and ZIP code.

The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this means a large, bareroot crown. Others cannot travel bareroot or transplant best if grown in containers. We ship these perennials in 3 inch or 1 pint pots, except as noted. We must point out that many perennials will not bloom the first year after planting, but will the following year, amply rewarding your patience. We ship bulbs as dormant, bare bulbs, sometimes with some wood shavings or moss. Shrubs, Roses, vines, and other woody plants may be shipped bareroot or in 2 quart or 1 gallon pots. The size of the pot is noted in the individual description for each item.

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When will my spring order ship?

We ship our spring-flowering bulbs and plants ordered from our spring catalog and website at the right time for planting in the spring, beginning in early March for warmer zones. The exact time varies by climate zone. Your order may arrive in more than one shipment, but this will not affect shipping charges.

We begin spring shipping the most cold-tolerant, dormant perennials in early March to Zones 7-9, with Zone 5 commencing in early April; less cold-tolerant annuals and perennials start shipping in April, in the latter part of the month to Zones 5 and 6. To find your hardiness zone, click the link in the upper right hand corner of the website that says FIND HARDINESS ZONE.

If we have your email address on file, we will notify you when your order is shipped.

Please note that these shipping times below are only estimates:

If you live in Zone:
Perennial Plants, Lilies Shrubs, Bulbs and Vines
Begonias & Dahlias
Annuals
Herbs
Tomatoes & Veggies
Potatoes, Shallots, Garlic
Onions, Leeks
Fall Shipping Bulbs
8,9,10
Mid-March
Mid-March
Early April
Early April
Mid-April
Early March
Late February
Mid-Sept
7
Mid-March
Mid-March
Early April
Early April
Mid-April
Early March
Late February
Early Sept
6
Late March
Mid-March
Early April
Early April
Mid-April
Early March
Early March
Early September
5
Early April
Mid-March
Early May
Early May
Early May
Mid-March
Mid-March
Early September
3,4
Early April
Mid-March
Early May
Early May
Early May
Early April
Early April
Early September

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When will my fall order ship?

We ship orders placed from our fall catalog and website at the proper time for planting in the fall, shipping to colder zones first beginning in early September. The exact time varies by climate zone. Your order may arrive in more than one shipment, but this will not affect shipping charges.

Daffodils, Tulips, and other spring-blooming bulbs are shipped in the fall.

If we have your email address on file, we will notify you when your order is shipped.

Click here to find your hardiness zone.

Please note that these shipping times below are only estimates:

If you live in Zone:
Perennial Plants, Shrubs, and Vines
South African Amaryllis
Dutch Amaryllis
Paperwhites
Fall Shipping Bulbs
Peonies & Poppies
Bearded Iris
Lilies
8,9,10
Late September
Late September
Mid to Late November
Late September
Mid October
Late October
Mid October
Mid October
7
Late September
Late September
Mid to Late November
Late September
Late September
Late October
Late September
Mid October
6
Mid September
Late September
Mid to Late November
Late September
Mid September
Late October
Mid September
Mid October
5
Mid September
Late September
Mid to Late November
Late September
Mid September
Late October
Mid September
Mid October
3,4
Mid September
Late September
Mid to Late November
Late September
Mid September
Late October
Mid September
Mid October

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When will my holiday season order ship?

All items ship weather permitting, meaning that we watch the weather to make sure it isn't too cold to ship your plant anywhere along its route to you or your giftee. We want our plants and bulbs to arrive safely for you and your friends and family to enjoy.

We ship orders placed from our holiday catalog and website as soon as individual items become available for shipping beginning in September.

You can choose when you want the item to arrive. For most holiday season items, we offer four choices:

Ships as soon as possible 

Ships for Thanksgiving

Ships for Christmas

Ships for Hanukkah

Gift orders for tender plants that are sensitive to cold temperatures may very well be shipped before Thanksgiving, if the product is ready to ship and the weather permits.

Spring plants listed in the holiday catalog ship in the spring only, but if requested, we will send a card for the holidays if a spring shipped plant is ordered as a holiday gift.

Please note that many of our gift plants are temperature-sensitive, so we watch national weather maps as we prepare shipping schedules. If an extended period of sub-freezing weather delays gift plant delivery, we will send a card for the holiday, followed by the plant as soon as weather permits.

If we have your email address on file, we will notify you when your order is shipped.

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How are gift messages delivered?

If you have ordered spring or fall-shipped bulbs, perennials, or other plants as a gift, and requested a gift message at checkout, we will send your message printed in a card when the order ships.

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Can I indicate when I want my order to ship?

If you need your order to arrive by a specific day we would recommend that you express or priority ship your order. This will guarantee that your order will leave here within the next two business days and will arrive within 2 to 3 business days depending on the method of shipping you selected. Please be aware that UPS does not deliver on Saturdays or Sundays so these days are not included when estimating when your order will ship. We ship weather permitting and when it is appropriate for your growing zone. Items that do not ship directly from White Flower Farm cannot be express or priority shipped; this will be indicated in the Item Details description. If you need further assistance, please contact our Customer Service Department by emailing us at [email protected] or at (800) 411-6159.

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Can I postpone shipment of my order?

If you need to postpone shipment of your order, please contact our Customer Service Department by emailing [email protected] or calling (800) 411-6159. Please include your order number or order confirmation number and the requested ship date in your message. We will make every effort to accommodate your request, but if we have already begun to pack your order, it may not be possible to pull it back from the truck.

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Do you ship overseas or to Alaska, Hawaii, or Canada?

No, we can no longer ship any orders to Alaska, Hawaii, APO/FPO/DPO addresses, Puerto Rico, the Virgin Islands, or to any addresses outside the U.S.

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Agricultural Regulations

Agricultural regulations and quarantines restrict the shipment of certain plants. When (No AL, AR, CA, ...) appears in Item Details it means these plants cannot be shipped to the states indicated.

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What happens if an item arrives damaged?

We guarantee to ship plants that are in prime condition for growing. If your order is damaged or fails to meet your expectations, we will cheerfully replace or refund it. Please contact our Customer Service Department at (800) 503-9624 or email us at [email protected]. (The office is staffed 9am-5pm Eastern time, Monday-Saturday) Please include your order number or customer number when contacting us.

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Can you deliver to a P.O. box?

We can deliver smaller orders to a P.O. Box. Gift certificates are sent via US mail, so a P.O. Box must be given if that is the mailing address; we do prefer to ship our plants and bulbs to a street address. Large, heavy orders and those with oversized items can be delivered only to a street address. If shipping via Express delivery a street address is required regardless of the size of the order.

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Can you deliver to my business address?

We can deliver to your place of business. When placing your order please indicate the shipping address you would like to use.

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Can I request that an item ship earlier for my planting zone?

If an item is already shipping to another zone, we can probably ship it to your zone earlier as well, but this service would be at your own risk. We do realize that in some warm zones spring bulbs may need to be chilled several weeks before planting so we do ship these bulbs earlier automatically.

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How can I track the delivery of my order?

If you have provided us with a valid email address we will notify you when your order has shipped and is on its way to you. We will provide a UPS or Priority Mail tracking number when available so that you can track your shipment as it is en route to you. Please note that it may take 24 hours for available information from a tracking number to be updated.

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SHIPPING SPECIFIC ITEMS

When will my hardgoods (non plant) items ship?

Tools, hardgoods, and fertilizers are shipped with your plants or bulbs, unless you request otherwise.

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When do Lily of the Valley pips ship?

Our Lily of the Valley pips ship late December through June or as stock permits.

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When do South African Amaryllis ship?

Our South African Amaryllis will start shipping around early to mid October with the Dutch varieties not shipping until around mid November.

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When do Paperwhites ship?

Our Paperwhites begin shipping in late September and continue into January, as weather and stock permits.

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When do Orchids and houseplants ship?

Orchids, Clivia miniata, Primrose 'Blue Mars', Lavender 'Goodwin Creek Grey', Abutilon pictum 'Thompsonii', will ship as the weather permits and shipping times are also noted with each item. Please refer to the sub-title information under each of them when ordering.

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When do Tuberous Begonias and Dahlia tubers ship?

We begin shipping Tuberous Begonias and Dahlia tubers in mid to late March to all zones, because these plants perform best if started early indoors.

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When do Citrus plants ship?

Citrus plants begin shipping in mid-March.

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When do Scented Geraniums ship?

Scented Geraniums begin shipping in mid-April for hardiness zones 7-9 and mid-May to early June for hardiness zones 2-6.

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When do Tomato and Pepper plants ship?

Tomato and Pepper plants begin shipping in mid-April for hardiness zones 7-9 and mid-May to early June for hardiness zones 2-6.

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