Agricultural regulations & Shipping Restrictions
How and When We Deliver
Customer Service
Payment
Prices
Postal and Package Delivery Addresses
Sales Tax
Packing and Delivery Charges
When to Order
Zone (Climate Zone) Information

How and When We Deliver

*Please note that these shipping times below are only estimates at this time.

If you live in Zone:
Perennial Plants, Shrubs, and Vines
South African Amaryllis
Dutch Amaryllis
Paperwhites & Lilies
Fall Shipping Bulbs
Peonies & Poppies
Bearded Iris
8,9,10
Mid- September
Late October
Mid-November
Late September
Mid-September
Early October
Mid-September
7
Early September
Late October
Mid-November
Late September
Early September
Early October
Early September
6
Early September
Late October
Mid-November
Late September
Early September
Early October
Early September
5
Early September
Late October
Mid-November
Late September
Early September
Early October
Early September
3,4
Early September
Late October
Mid-November
Late September
Early September
Early October
Early September

We ship our bulbs and plants at the right time for planting in your area, except as noted, with orders dispatched on a first-come, first-served basis by climate zone. Unless you specify otherwise, fertilizers, tools, and other hard goods are shipped with your plants or bulbs. Please supply a street address for delivery. Kindly contact us with two weeks notice, if you'll be away at expected time of delivery.

Spring: We begin shipping the most cold-tolerant, dormant perennials and bulbs in early March to Zones 7-9, with Zone 5 commencing in early April; less cold-tolerant annuals and perennials start shipping in April, in the latter part of the month to Zones 5 and 6. We will continue to ship during the summer months with temperatures determining when it is safe to ship.

We begin shipping Tuberous Begonias in later March to all zones, because these plants perform best if started early indoors.

Other shipping times: Citrus plants begins shipping in mid-March, beginning with the warmest parts of the country, weather permitting. Scented Geraniums and Tomato and Vegetable plants begin shipping in late April to the warmest zones. Garlic, Daffodils (The Works) and Tulips are shipped in the fall.

Please also note that Gift Plants such as our Clivia, Orchids, Primrose, Lavender, Gardenia and other varieties of houseplants ship at varying times and as weather permits. Please refer to the sub-title information under each of these for more information. Gift cards will be sent if needed.

Your order may arrive in more than one shipment, but this will not affect shipping charges. If we have your email address on file, we will notify you when your order is shipped from our Connecticut nursery.

Fall: We ship our spring-flowering bulbs and fall catalog plants at the right time for fall planting in your area, with orders dispatched on a first-come, first-served basis shipping to colder zones first beginning in early September.

Orienpet, Asiatic, Trumpet & Oriental Lilies for fall shipping only, begin shipping in late September. Species Lilies start shipping in late September for fall shipping only. Tree Peonies, for fall shipping only, must be harvested late and therefore begin shipping in early October.

South African Amaryllis start shipping in late October; Paperwhites in late September; Dutch Amaryllis in mid-November. We prepare Lily-of-the-Valley for forcing, so delivery begins in mid-December, when the pips are ready to produce flowers for you.

If you have ordered fall-shipped bulbs, perennials, or other plants as a gift, we will send a gift card at the appropriate time that you request, and will deliver the bulbs or plants at the right time for planting in the fall..

The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this means a large, bareroot crown. Others cannot travel bareroot or transplant best if grown in containers. We ship these plants in 3" Plastic Pot - 25.8 cu. in., except as noted. We must point out that many perennials will not bloom the first year after planting, but will the following year, amply rewarding your patience. We ship bulbs as dormant, bare bulbs, sometimes with some wood shavings or moss. Shrubs, vines, and other woody plants may be shipped bareroot or potgrown. The size of the pot is noted in the individual descriptions.

Our shipments may travel via UPS, which requires a street address for delivery, OR by Priority US Mail, so please provide both street and postal addresses, if applicable. If you select Express or Priority shipping, please supply a street address since these orders will not be able to be sent to a postal address. Large or heavy items are generally shipped via UPS. We ask that, when possible, you please provide an address where there is a daytime recipient available.

We cannot be responsible for delivery problems due to incorrect addresses. Please check that you have typed in the correct address and ZIP code.
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Customer Service
For problems with or questions about your order, please call 1-800-411-6159. The call center is staffed from 9 a.m. to 5 p.m. Eastern Time, Monday through Saturday. Please have your order number or customer number (from the catalog mailing label) ready when you call. Or you may send an email; again, please help us serve you better by giving us your complete name and address, and an order number if possible. You can also reach us by sending mail to White Flower Farm, PO Box 50, Litchfield, CT 06759-0050.
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When To Order
We are pleased to accept orders until the last realistic planting date in your area. For northern gardeners in spring, this generally means early June, weather permitting. We encourage gardeners in the South to order early so we can deliver while nights are still cool. In the fall, weather permitting, we ship bulbs to Northern gardeners until early November; to warmer zones, through November. We cannot deliver any orders to Alaska or Hawaii, and we cannot ship any orders outside the continental U.S. or to an APO/FPO/DPO address.
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Our shipments may travel via UPS, which requires a street address for delivery, OR by Priority US Mail, so please provide both addresses, if applicable. Large or heavy items are generally shipped via UPS. We ask that, when possible, you please provide an address where there is a daytime recipient available.

In the rare case when severe weather prevents timely delivery of tender plants intended as gifts, we will send an announcement of your gift. We cannot be responsible for delivery problems due to incorrect addresses.

Additional charges apply for Express and Priority Shipping per address. If you select Express or Priority shipping, please supply a street address since these orders will not be able to be sent to a postal address. Product details note any items that require additional lead-time or that can only be shipped Standard (ground delivery).
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Prices
Prices are set seasonally by variety, and quantity discounts apply only to multiple purchases of a single item number.  Due to increasing energy costs, prices and delivery charges are subject to change.
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Sales Tax
Sales tax is charged on orders delivered to Connecticut. According to state regulations, the tax is calculated on products and on packing and delivery charges.
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Payment
To reserve from a finite and perishable inventory, we must request payment upon receipt of orders. We accept Visa, Master Card, American Express, and Discover cards. On orders to Connecticut only, delivery charges must be added before sales tax is applied, as required by state law.
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Packing and Delivery Charges for 2014 (per address)

MERCHANDISE TOTAL STANDARD
(3-7 business days in transit)

EXPRESS  (2-3 business days in transit)
(No postal addresses please)

PRIORITY(1-2 business days in transit)
(No postal addresses please)
Flat rate (available on specific items) $7.00 $22.00 $37.00
up to $20.00 $9.95 $24.95 $39.95
$20.01 to $50.00 $15.95 $30.95 $45.95
$50.01 to $75.00 $20.95 $35.95 $50.95
$75.01 to $100.00 $23.95 $38.95 $53.95
$100.01 to $150.00 $27.95 $42.95 $57.95
more than $150.00 20% of total 20% of total, plus $15 20% of total, plus $30
Gift Certificates     $17

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Shipping Restrictions

We cannot deliver any orders to Alaska, Hawaii, APO/FPO or DPO addresses, or to any addresses outside the continental U.S.
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Agricultural Regulations 
Agricultural regulations restrict the shipment of certain plants. When (No AL, AR, CA, ...) appears in a description, it means these plants cannot be shipped to the states indicated. We cannot ship any orders outside the continental U.S.
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About Our Hardiness Zones
To account for the differences between the climates of the Southeast and West, we have split the "warm" end of our hardiness ratings. For example, Zones 4-7S/9W; as always, the first number indicates cold hardiness. The numbers on the right side of the dash indicate the limits of a plant's range in the Southeast (S) and West (W).
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Range of average annual minimum temperatures for each zone. (In degrees F) Not sure of your zone?  Click Here

Zone 2
-50
to
-40
Zone 3
-40
to
-30
Zone 4
-30
to
-20
Zone 5
-20
to
-10
Zone 6
-10
to
0
Zone 7
0
to
10
Zone 8
10
to
20
Zone 9
20
to
30
Zone 10
30
to
40