Contact Us

Gardens are a tremendous source of comfort and solace in good times and bad. Whether you're an experienced gardener, a brand new one, or someone looking to send a gift, don't hesitate to be in touch.

We apologize but we are unable to accept phone calls at this time. In order to protect the health and safety of White Flower Farm’s staff, customers, and our respective families in this unprecedented time, our customer service team is now working entirely from home. We are working out the logistics of allowing our team to answer calls at home, but in the meantime, we are available via email and for live chat from 9-5 EST Monday-Friday. For live chat, just click the icon in the lower right-hand corner of our website.

Email us: [email protected]

Your notes and letters are one of the best parts of the business. Please send us your personal anecdotes and new plant, bulb, or merchandise ideas. We look forward to photos of your garden. Let us help with any problems, too -- we are sincerely committed to your gardening success. Just click any of the links below to send us an email. If you prefer not to use email, please send correspondence to White Flower Farm, P.O. Box 50, Litchfield, CT 06759-0050.

Need Horticultural Advice?

We are happy to help! Please email Cathy, our Senior Horticulturist from the Customer Service Department. When writing, please help us to be more useful to you by telling us the city and state where you garden and your specific conditions, such as the amount of sun or shade, type of soil, or other details. Please allow us 3 to 5 working days to respond to your questions.

Questions About the Status or Contents of Your Order?

In the midst of the coronavirus crisis, we are doing our very best to fulfill orders in a timely fashion while carefully following all guidelines set out by state and federal health officials. If you wish to contact us with any questions or comments, please email our Customer Service Department.

Looking for our Store and Gardens?

We apologize but our Store and Gardens are closed to visitors until further notice in order to comply with the guidance of state and local health officials in Connecticut.

Technical Questions/Problems?

Please direct any questions/ideas/problems to our Customer Service Department. We appreciate all feedback.


If you're interested in working in a friendly, casual, fast-paced environment, White Flower Farm may be the place for you. Click here for more information -- including a full listing of our current opportunities.

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