FAQ - Order & Delivery

If your question is not answered below, please contact our customer service team at [email protected] or (800) 503-9624. Our team is available from 9am to 5pm Eastern Time, Monday-Friday. Our email response time is generally less than 24 business hours.

How/When Will My Order Be Processed?

We charge your method of payment immediately upon receipt of your order and reserve inventory in your name.  You will receive a confirmation of your order via email shortly after the order is placed.

Are White Flower Farm's Products Guaranteed?

Yes, everything we sell is fully guaranteed. Please familiarize yourself with the full terms and conditions of our guarantee.  

Can I Cancel or Change My Order?

We make every effort to accommodate all order edits, including cancellations. Changing or cancelling an order is generally not possible once your items are actively being prepared for shipment. Please contact us as soon as possible when order changes are necessary.

Can I Place a Tax-Exempt Order?

Please contact our customer service team - you will be asked to provide documentation of your tax exemption.

What Forms of Payment Are Accepted?

We accept all major credit cards and our website supports Shop Pay, Apple Pay, Google Pay, Amazon Pay, and PayPal Wallet. White Flower Farm gift cards and merchandise credits are also valid methods of payment.

Are Prices Subject to Change?

Our prices change frequently and the prices you find at WhiteFlowerFarm.com today are to be considered current. If different prices appear in our printed catalog or other media, they will be honored on a case-by-case basis at our sole discretion.

How Will My Order Be Shipped?

We use both UPS and the USPS for customer orders, depending on the size/weight of the package and the shipping distance. Both services provide tracking numbers. We require a street address for delivery and request that you provide a shipping address where a daytime recipient is available. We cannot be responsible for delivery problems that stem from an incorrectly entered shipping address.

To Where Can White Flower Farm Deliver?

We ship to the contiguous 48 US states only. We do not ship to Alaska, Hawaii, APO/FPO/DPO addresses, Puerto Rico, other outlying US territories, or any address outside the US.

How Much Will It Cost to Ship My Order?

Our base shipping and handling charges are applied per delivery address as a function of the sum merchandise value going to each address. Additional charges may apply for especially large or heavy items, items that require special packaging, or when expedited delivery is required or requested. Our base s&h charges are as follows:

Can I Expedite My Order?

For certain items and at certain time of year, we offer Expedited Shipping for a $20 surcharge. Expedited items are shipped within 2 business days, weather permitting, to arrive within 3 additional business days. Items that do not ship from our primary facility in Connecticut cannot be expedited.

When & How Is Sales Tax Collected?

Sales tax is calculated and collected in accordance with all rules and regulations that apply to the shipping address on the order. Shipping and handling fees are taxable in most jurisdictions, and jurisdictions vary in their treatment of, for example, whether an edible plant is considered a food item. Please contact us with any questions you may have about how sales tax was calculated on your order. 

When Will My Spring/Fall Order Ship?

We aim to deliver your plants at as close to the proper time for planting in your area as possible. In doing so, we consider the USDA Hardiness Zone to which we're shipping, current and forecasted weather at the destination and along the shipping route, and whether your plants are ready for transplant. All else equal, orders are shipped in the order in which they were received.

Because different plants reach readiness at different rates and are weather-sensitive in varying degree, a single order may be delivered via multiple shipments. Plants sold as part of a collection, or that are otherwise meant to arrive together, will be shipped together. Please contact our customer service team with two weeks' advance notice if you anticipate being away at the expected time of delivery. 

The below tables indicate when we expect to begin shipping various types of plants to various regions of the county. We frequently adjust shipping schedules when extreme weather could put plants at risk while in transit or soon after arrival.

When Will My Holiday Season Order Ship?

As a general rule, items in our holiday season offering (Amaryllis bulbs, Paperwhite bulbs, tender/indoor flowering plants, etc.) are shipped as soon as they are ready, in order to minimize the risk of cold damage in transit. Each product page on our website indicates when we expect that item will begin shipping for the season. We generally hold gift orders until after Thanksgiving unless a) we are directed otherwise or b) weather forecasts dictate that a temperature-sensitive item be shipped sooner. 

When placing a holiday season order, you may guide us regarding delivery timing by electing one of the following "Ships for..." options when adding items to your cart:

"Ships for Thanksgiving": we will ship these items to arrive no earlier than the weekend before Thanksgiving and no later than the day before Thanksgiving.

"Ships for Christmas": we will ship these items the week after Thanksgiving at the earliest (e.g. gift orders for temperature-sensitive items) and to arrive by Dec 24th at the very latest.

"Ships for Hanukkah": we will ship these items the week after Thanksgiving at the earliest (e.g. gift orders for temperature-sensitive items) and to arrive the day before the first day of Hanukkah at the latest.

Shipping Limitations Due to Agricultural Regulations

We observe and abide by each state's regulations regarding plants that may not be shipped into that state. When we are not permitted to ship a plant to a state because of an agricultural quarantine or because the plant appears on that state's Prohibited Plant list, we list the state on the plant's product page, e.g. "No AL, AR, CA...".