You'll receive: · Gardening advice & how-to videos · Reviews of our plants and products · Sales and promotions not found online or in our catalogues · The scoop on our newest plants and our web exclusive varieties · "Down on the Farm", a quarterly newsletter
We ship our bulbs and plants at the right time for planting in
your area, except as noted, with orders dispatched on a first-come, first-served basis by climate
zone. Unless you specify otherwise, fertilizers, tools, and other hard goods are
shipped with your plants or bulbs. Please supply a street address for delivery. Kindly contact us with two weeks notice, if you'll be away at expected time of delivery.
Spring: We begin shipping the most cold-tolerant, dormant perennials and bulbs in early March to Zones 7-9, with Zone 5 commencing in early April; less cold-tolerant annuals and perennials start shipping in April, in the latter part of the month to Zones 5 and 6. We will continue to ship during the summer months with temperatures determining when it is safe to ship.
We begin shipping Tuberous Begonias in later March to all zones, because these plants perform best if started early indoors.
Other shipping times: Citrus plants begins shipping in mid-March, beginning with the warmest parts of the country, weather permitting. Scented Geraniums and Tomato and Vegetable plants begin shipping in late April to the warmest zones. Garlic, Daffodils (The Works) and Tulips are shipped in the fall.
Please also note that Gift Plants such as our Clivia, Orchids, Primrose, Lavender, Gardenia and other varieties of houseplants ship at varying times and as weather permits. Please refer to the sub-title information under each of these for more information. Gift cards will be sent if needed.
Your order may arrive in more than one shipment, but this will not affect shipping charges. If we have your e-mail address on file, we will notify you when your order is shipped from our Connecticut nursery.
Fall: We ship our spring-flowering bulbs and fall catalogue plants at the right time for fall planting in your area, with orders dispatched on a first-come, first-served basis shipping to colder zones first beginning in early September.
Orienpet, Asiatic, Trumpet & Oriental Lilies for fall shipping only, begin shipping in mid to late October. Species Lilies start shipping in mid to late September for fall shipping only. Tree Peonies, for fall shipping only, must be harvested late and therefore begin shipping in mid to late October.
South African Amaryllis start shipping in early October; Paperwhites in late September; Dutch Amaryllis in mid November. We prepare Lily-of-the-Valley for forcing, so delivery begins in mid December, when the pips are ready to produce flowers for you.
If you have ordered fall-shipped bulbs, perennials, or other plants as a gift, we will send a gift card at the appropriate time that you request, and will deliver the bulbs or plants at the right time for planting in the fall..
The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this means a large, bareroot crown. Others cannot travel bareroot or transplant best if grown in containers. We ship these plants in 3" Plastic Pot - 25.8 cu. in., except as noted. We must point out that many perennials will not bloom the first year after planting, but will the following year, amply rewarding your patience. We ship bulbs as dormant, bare bulbs, sometimes with some wood shavings or moss. Shrubs, vines, and other
woody plants may be shipped bareroot or potgrown. The size of the pot is noted in the individual descriptions.
Our shipments may travel via UPS, which requires a street address for delivery,
OR by Priority US Mail, so please provide both street and postal addresses, if applicable. If you select Express or Priority shipping, please supply a street address since these orders will not be able to be sent to a postal address. Large or heavy items are generally shipped via UPS. We ask that, when possible, you please provide an address where there is a daytime recipient available.
We cannot be responsible for delivery problems due to incorrect addresses. Please check that you have typed in the correct address and ZIP code.
(Back to top)
Customer Service
For problems with or questions about your order, please call 1-800-411-6159. The call center is staffed from 9 a.m. to 5 p.m.
Eastern Time, Monday through Saturday. (Please note: We are closed on Saturdays through the summer months.) We are closed on Sundays. Please
have your order number or customer number (from the catalogue mailing label) ready when you call. Or you may send an email; again, please help us serve you better by giving us your complete name and address, and an order number if possible. You can also reach us by sending mail to White Flower Farm, PO Box 50, Litchfield, CT 06759-0050. (Back to top)
When To Order
We are pleased to accept orders until the last realistic planting date in your area. For northern gardeners in spring, this
generally means early June, weather permitting. We encourage gardeners in the South to order early so we can deliver while nights are still cool. In the fall, weather permitting, we ship bulbs to Northern gardeners until early November; to warmer zones, through November. We cannot deliver any orders to Alaska or Hawaii, and we cannot ship any orders outside the U.S. or to an APO/FPO address. (Back to top)
Our shipments may travel via UPS, which requires a street address for delivery, OR by Priority US Mail, so please provide both addresses, if applicable. Large or heavy items are generally shipped via UPS. We ask that, when possible, you please provide an address where there is a daytime recipient available.
In the rare case when severe weather prevents timely delivery of tender plants intended as gifts, we will send an announcement of your gift. We cannot be responsible for delivery problems due to incorrect addresses.
Additional charges apply for Express and Priority Shipping per address. If you select Express or Priority shipping, please supply a street address since these orders will not be able to be sent to a postal address. Product details note any items that require additional lead-time or that can only be shipped Standard (ground delivery). (Back to top)
Prices
Prices are set seasonally by variety, and quantity discounts apply only to multiple purchases of a single item number. Due to increasing energy costs, prices and delivery charges are subject to change.
Sales Tax
Sales tax is charged on orders delivered to Connecticut. According to state regulations, the tax is calculated on products and on packing and delivery charges.(Back to top)
Payment
To reserve from a finite and perishable inventory, we must request payment upon receipt of orders. We accept Visa, Master
Card, American Express, and Discover cards. On orders to Connecticut only, delivery charges must be added before sales tax is applied, as required by state law.
(Back to top)
Ordering deadlines for
Mother's Day delivery
For states west of the Mississippi, order by 4/30 for standard delivery.
Type of service
Last date to order:
Standard delivery, most products*
5 p.m.
EST May 2
Express
Delivery:
Additional $15 added to standard shipping
5 p.m.
EST May 6
Priority
Delivery:
Additional $30 added to standard shipping
5 p.m.
EST May 7
*GIFT
CERTIFICATES - Free Standard Delivery
5 p.m.
EST May 2
*GIFT
CERTIFICATES -
Priority Delivery: Additional $17 per Address
5 p.m.
EST May 7
*Standard delivery for Gardenias, Orchids, and other potted Indoor
Plants may vary and most cannot be Express or Priority shipped.
5 p.m.
EST May 2
If very cold temperatures threaten the safe delivery of plants
or bulbs, we will send a card for the holiday, and ship the plants as soon as they can be
delivered safely.
We cannot deliver any orders to Alaska, Hawaii, APO/FPO addresses, or to any addresses
outside the U.S.
(Back to top)
Agricultural
Regulations
Agricultural regulations restrict the shipment of certain plants.
When (No AL, AR, CA, ...) appears in a description, it means these plants cannot be shipped to
the states indicated. We cannot ship any orders outside the continental
U.S. (Back to top)
About Our Hardiness
Zones
To account for the differences between the climates of the Southeast and West, we have split
the "warm" end of our hardiness ratings. For example, Zones 4-7S/9W; as always, the first
number indicates cold hardiness. The numbers on the right side of the dash indicate the limits
of a plant's range in the Southeast (S) and West (W). (Back to top)
Range of average annual minimum temperatures for each zone. (In degrees F)
Not sure of your zone? Click Here
Questions? Try Live Chat
