Shipping & Delivery

This page answers questions about delivery deadlines, shipping questions, and shipping specific items.

 

SHIPPING & DELIVERY

How much will it cost to ship my order?

 

DELIVERY DEADLINES

What are the ordering deadlines for November & December Holidays?

Phone orders must be placed by 6 p.m. EST on dates listed below.

Online orders must be submitted by 11:59 p.m. EST on dates listed below.

 

SHIPPING GENERAL QUESTIONS

How will you ship my order?

When will my spring order ship?

When will my fall order ship?

When will my holiday season order ship?

How are gift messages delivered?

Can I indicate when I want my order to ship?

Can I postpone shipment of my order?

Do you ship overseas or to Alaska, Hawaii, or Canada?

How do Agricultural Regulations/Restrictions/Quarantines work?

What happens if an item arrives damaged?

Can you deliver to a P.O. box?

Can you deliver to my business address?

Can I request that an item ship earlier for my planting zone?

How can I track the delivery of my order?

 

SHIPPING SPECIFIC ITEMS

When will my hardgoods (non-plant) items ship?

When do Lily of the Valley pips ship?

When do South African Amaryllis ship?

When do Paperwhites ship?

When do Orchids and houseplants ship?

When do Tuberous Begonias and Dahlia tubers ship?

When do Citrus plants ship?

When do Scented Geraniums ship?

When do Tomato and Pepper plants ship?

 

SHIPPING & DELIVERY

How much will it cost to ship my order?

Packing & Delivery Charges (per address)

MERCHANDISE TOTAL

STANDARD (3-7 business days in transit)

EXPRESS (3 business days in transit) No postal addresses please

PRIORITY (2 business days in transit) No postal addresses please

less than $26.00 $7.95 $22.95 $37.95
$26.00 to $30.00 $9.95 $24.95 $39.95
$30.01 to $39.99 $14.95 $29.95 $44.95
$40.00 to $49.99 $17.95 $32.95 $47.95
$50.00 to $59.99 $18.95 $33.95 $48.95
$60.00 to $69.99 $21.95 $36.95 $51.95
$70.00 to $79.99 $24.95 $39.95 $54.95
$80.00 to $99.99 $26.95 $41.95 $56.95
$100.00 to $149.99 $28.95 $43.95 $58.95
$150 and over 20% of total 20% of total plus $15 20% of total plus $30

Please note: We can no longer deliver any orders to Alaska, Hawaii, APO/FPO/DPO addresses, Puerto Rico, the Virgin Islands, or addresses outside the United States.

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DELIVERY DEADLINES


What are the ordering deadlines for November & December Holidays?

Ordering Deadlines for November & December Holidays

Delivery Service In-transit time Thanksgiving Hanukkah Christmas
Standard East including Gift Certificates
(list below)
3-7 business days

unless noted in catalog

11/16 12/7 6pm EST 12/18
Standard West including Gift Certificates

(list below)

3-7 business days

unless noted in catalog

11/14 12/5 6pm EST 12/14
Express Delivery 1-2 business days 11/19 12/10 6pm EST 12/19
Priority Delivery, available for Gift Certificates for $17 per Address 1-2 business days 11/20 12/11 6pm EST 12/20
Pineapple #4696 (Will begin shipping to donors & giftees in mid-September)   11/19 12/20 6pm EST 12/18
Grapefruit/Oranges/Mandarins (Will begin shipping to donors & giftees mid-November)   11/14 12/5 6pm EST 12/14
Honeybells: Only Available in January (Will begin shipping to donors & giftees in early January)
*Last ship date for season January 31st)
  N/A N/A N/A
Bearss Limes #4741 (Will begin shipping to donors & giftees in mid-September)
*Last ship date for season February 28th)
  11/13 12/10 6pm EST 12/18
Persimmons #4710 (Will begin shipping to donors & giftees in mid-October)
*Last ship date for season November 20th)
  11/13 N/A N/A
Meyer Lemon #4707 (Will begin shipping to donors & giftees in mid-November)
*Last ship date for season February 28th)
  11/13 12/10 6pm EST 12/18
Satsuma Tangerines #4740 (Will begin shipping to donors & giftees in mid-December)
*Last ship date for season January 31st)
  N/A 12/10 6pm EST 12/18
Blood Oranges #4705 (Will begin shipping to donors & giftees in early January)
Last ship date for season March 31st)
  N/A N/A N/A
Kumquats #4739 (Will begin shipping to donors & giftees in mid-February)
*Last ship date for season May 19th)
  N/A N/A N/A
Minneolas #4744 (Will begin shipping to donors & giftees in mid-February)
*Last ship date for season March 1st)
  N/A N/A N/A
Food, Peppercorns (Will begin shipping to donors & giftees in mid-September)   11/14 12/5 6pm EST 12/14
Cedar Raised Bed #50359 (Will begin shipping to donors & giftees in mid-September)   11/13 12/4 6pm EST 12/13
Bird House #56859 (Will begin shipping to donors & giftees in mid-September)   11/1 12/21 6pm EST 12/1
Hydrangea & Calla (Tender Plant)
(Tender Plants: Will begin shipping to donors & giftees in mid-November)
  11/19 N/A N/A
Gardenia (Tender Plant)
(Tender Plants: Will begin shipping to donors & giftees in late November)
  N/A N/A N/A
Orchid (Tender Plant) #35053, #35061
(Tender Plants: Will begin shipping to donors & giftees mid-September)
  11/19 N/A N/A
Orchid (Tender Plant) #34934, #34911, #34966, #34912, #77967, #34896, #34937, #34965, #35043, #35082, #34963, #34931, #34929, #35059, #35077, #34962, #35058, #34936, #35060, #34886, #34930, #34914, #35057, #35084
(Tender Plants: Will begin shipping to donors & giftees mid-September)
  11/19 N/A N/A
Vanda Orchids
(Tender Plants: Will begin shipping to donors & giftees in mid-November)
  11/21 N/A N/A
Cymbidium Orchids
(Tender Plants: Will begin shipping to donors & giftees in late October)
  11/19 N/A N/A
Tender Foliage Plants
(Will begin shipping to donors & giftees in mid-September)
  11/14 N/A N/A
Tender Plants #26692, #26693, #26694, #26695, #26696, 4606, #83177
(Will begin shipping to donors & giftees in mid-September)
  11/14 N/A N/A
Tender Plants #78037, #78039, #78041, #78042, #78304, #82546, #82761, #82764, #83348, #83349
(Will begin shipping to donors & giftees in mid-November)
  11/14 N/A N/A
Tender Plants #70639, #4657, #78029, #79060, #79063, #83285, #83303, #4574, #4575, #4576, #35047, #35048, #35050, #35051, #35051, #35072, #70637, #77939, #77969, #78044, #81344, #83128, #83296, #83306
(Will begin shipping to donors & giftees in mid-November)
  11/14 N/A N/A
Tender Plants #32581, #32595, #32597, #27227, #77951, #77985, #78024, #78036, #83260, #83268, #83313, #83343
(Will begin shipping to donors & giftees in late November)
  N/A N/A N/A
Tender Plants #82760, #82763, #82841
(Will begin shipping to donors & giftees in mid-December)
  N/A N/A N/A
Terrariums
(Will begin shipping to donors & giftees in mid-October)
  11/13 N/A N/A
South African Amaryllis (Will begin shipping to donors & giftees in late September)   11/14 12/5 6pm EST 12/5
Amaryllis
(Will begin shipping to donors & giftees in mid-September)
  11/14 12/5 6pm EST 12/14
Amaryllis Stake/Bulb Support
(Will begin shipping to donors & giftees in mid-September)
  11/14 12/5 6pm EST 12/14
Seibert & Rice Pottery
(Will begin shipping to donors & giftees in mid-September)
  11/13 12/4 6pm EST 12/13
Bat House & Bee House
(Will begin shipping to donors & giftees in mid-September)
  11/13 12/4 6pm EST 12/13
French Raised Beds
(Will begin shipping to donors & giftees in mid-September)
  11/7 11/28 6pm EST 12/6
Wheel Easy Tarp #50716
(Will begin shipping to donors & giftees in mid-September)
  11/13 12/4 6pm EST 12/13
Arbors
(Will begin shipping to donors & giftees in mid-September)
  11/13 12/4 6pm EST 12/13
Greens
(Will begin shipping to donors & giftees in late September)
  11/14 12/5 6pm EST 12/14
Cut Flowers (Will begin shipping to donors & giftees in mid-September)
-Riviera Bouquet
-Vibrant Asiatic Lily Bouquet
-Perfumed Garden Lily Bouquet
-First Blush Lily Bouquet
-Stars of Summer Lily Bouquet
-Crystal Blanca Bouquet
-Sweet Enchantment Lily Bouquet
  11/20 12/11 12/20
Cut Flowers (Will begin shipping to donors & giftees in mid-September)
-Salsa Serenade Bouquet
-White Flower Farm Classic Red Rose Bouquet (24 Roses)
-City Lights Bouquet
-Breezy Day Bouquet
-Peach Sunrise Bouquet
-Encore Boquet
-Party Dresss Bouquet
-Burst of Happiness
-Tender Hearts Bouquet
-Gossamer Bouquet
-In the Pink Rose Bouquet with Peruvian Lilies
-Rosy Twilight
-Parisian Bouquet
-Evening Sky Bouquet
-Seaside Cottage
  11/20 12/11 12/20
Cut Flowers (Will begin shipping to donors & giftees in late November)
-Christmas Colors Holiday Bouquet
-Park Avenue Rose Bouquet
-Star Light Bouquet
  11/20 12/11 12/20
Cut Flowers (Will begin shipping to donors & giftees in mid December)
-Crescendo of Roses Bouquet
-Red Amaryllis Bouquet
-White Amaryllis Bouquet
-Bicolor Amaryllis Bouquet
  N/A 12/11 12/20
Winterberry Stems (Will begin shipping to donors & giftees in late November)   N/A 12/5 6pm EST 12/14
Forced Bulb Gardens & Lily-of-the-Valley (Will begin shipping to donors & giftees in mid-December)   N/A N/A 6pm EST 12/14
Paperwhites Early (Will begin shipping to donors & giftees in late September)   11/14 12/5 6pm EST 12/5
Paperwhites Late (Will begin shipping to donors & giftees in late October)   11/14 12/5 6pm EST 12/14
Hardgoods & Dried Wreaths (Will begin shipping to donors & giftees in mid-September)   11/14 12/5 12/14
Decorated Tabletop Trees (Will begin shipping to donors & giftees in late November)   11/14 12/5 6pm EST 12/14
Fresh Wreaths & Greens #56518, #56739, #56744, #56753, #56754, #56755, #56769, #56961, #57059, #57060, #57061, ,#57074, #57075
(Will begin shipping to donors & giftees in mid-November)
*Last ship date for season December 17th
  11/13 12/4 6pm EST 12/13
Fresh Holly Greens #56410, #56743, #56745, #56758, #56774, #56782, #56971, #57076, #57077
(Will begin shipping to donors & giftees in mid-November)
*Last ship date for season November 13th
  11/14 12/5 6pm EST 12/14
Wreaths #58804, #58807
(Will begin shipping to donors & giftees in mid-September)
*Last ship date for season December 11th
  11/12 11/30 6pm EST 12/11
Fresh Wreaths & Greens #56725, #56726, #56766, #56787, #56789, #56791, #56794, #56942, #56943, #56945, #56946, #56962, #57056, #57057, #57058, #57082, #57083, #57096, #57097, #57098, #57101, #57173, #56792
(Will begin shipping to donors & giftees in mid-November)
*Last ship date for season December 11th
  11/12 11/30 6pm EST 12/11
Fresh Wreaths #57079, #57085
(Will begin shipping to donors & giftees in mid-November)
*Last ship date for season December 14th
  11/14 12/05 6pm EST 12/14
Wreaths #57088, #57089, #57091, #57094, #57095, #57099, #57102
(Will begin shipping to donors & giftees in mid-November)
*Last ship date for season December 13th
  11/13 12/03 6pm EST 12/13
Wreaths #56958, #56959, #57064, #57066, #57070, #57081
(Will begin shipping to donors & giftees in mid-November)
*Last ship date for season December 14th
  11/14 12/03 6pm EST 12/14
*We cannot deliver to Alaska, Hawaii, APO, FPO, or DPO addresses, or ship any orders outside the contiguous US.

*For states east of the Mississippi, Standard Delivery ordering deadlines are 2 business days later than the dates above.

East: AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV
West: AZ, CA, CO, ID, LA, MS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY

We will have later holiday shopping hours this year. Our Contact Center will be open from 9AM-6PM, Eastern Time, from November 24th until December 20th, Monday through Sunday, for your convenience.

Please note: Orders with Fresh Greens and Wreaths (that are available for Thanksgiving) must be placed by 5PM on the dates shown above for Thanksgiving delivery and by 6PM on the dates shown above for delivery by Christmas. Please also note specific delivery times for many tender gift plants and some of our hard good items and specific fresh wreaths as shown above.

Fralsamâ„¢ Christmas Trees: Choose the week you would like your tree shipped (may not arrive the week that it ships) then place your order by 6 p.m. Eastern Time on the date given below. A street address is required for delivery. Sorry, no Express or Priority delivery, and decorations are not included. Please also note our Christmas Trees are not guaranteed for Thanksgiving delivery.

  • X56682 & X56805 & X56948 - Ships week of November 13th, order by November 8th
  • X56683 & X56806 & X56949 - Ships week of November 20th, order by November 15th
  • X56684 & X56807 & X56950 - Ships week of November 27th, order by November 22nd
  • X56685 & X56685 & X56951 - Ships week of December 4th, order by November 29th

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SHIPPING GENERAL QUESTIONS


How will you ship my order?

Our shipments may travel via UPS or by Priority US Mail. We require a street address for delivery. Large or heavy items are generally shipped via UPS. We ask that, when possible, you please provide an address where a daytime recipient is available.

We cannot be responsible for delivery problems due to incorrect addresses. Please check that you have typed in the correct address and ZIP code.

The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this means a large, bareroot crown. Others cannot travel bareroot or transplant best if grown in containers. We ship these perennials in 3 inch or 1 pint pots, except as noted. We must point out that many perennials will not bloom the first year after planting, but will the following year, amply rewarding your patience. We ship bulbs as dormant, bare bulbs, sometimes with some wood shavings or moss. Shrubs, Roses, vines, and other woody plants may be shipped bareroot or in 2 quart or 1 gallon pots. The size of the pot is noted in the individual description for each item.

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When will my spring order ship?

We ship our spring-flowering bulbs and plants ordered from our spring catalog and website at the right time for planting in the spring, beginning in early March for warmer zones. The exact time varies by climate zone. Your order may arrive in more than one shipment, but this will not affect shipping charges.

We begin spring shipping the most cold-tolerant, dormant perennials in early March to Zones 7-9, with Zone 5 commencing in early April; less cold-tolerant annuals and perennials start shipping in April, in the latter part of the month to Zones 5 and 6. To find your hardiness zone, click the link in the upper right hand corner of the website that says FIND HARDINESS ZONE.

If we have your email address on file, we will notify you when your order is shipped.

Please note that these shipping times below are only estimates:

If you live in Zone:
Perennial Plants, Lilies Shrubs, Bulbs and Vines
Begonias & Dahlias
Annuals
Herbs
Tomatoes & Veggies
Potatoes, Shallots, Garlic
Onions, Leeks
Fall Shipping Bulbs
8,9,10
Mid March
Mid March
Mid April
Mid April
Mid April
Mid March
Late February
Late Sept
7
Mid March
Mid March
Mid April
Mid April
Mid April
Mid March
Late February
Late Sept
6
Late March
Mid March
Mid April
Mid April
Late April
Mid March
Mid March
Mid September
5
Mid April
Mid March
Mid May
Mid May
Mid May
Mid March
Mid March
Mid September
3,4
Mid April
Mid March
Mid May
Mid May
Mid May
Mid April
Mid April
Mid September

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When will my fall order ship?

We ship orders placed from our fall catalog and website at the proper time for planting in the fall, shipping to colder zones first beginning in early September. The exact time varies by climate zone. Your order may arrive in more than one shipment, but this will not affect shipping charges.

Daffodils, Tulips, and other spring-blooming bulbs are shipped in the fall.

If we have your email address on file, we will notify you when your order is shipped.

Click here to find your hardiness zone.

Please note that these shipping times below are only estimates:

If you live in Zone:
Perennial Plants, Shrubs, and Vines
South African Amaryllis
Dutch Amaryllis
Paperwhites
Fall Shipping Bulbs
Peonies & Poppies
Bearded Iris
Lilies
8,9,10
Late September
Late September
Late November
Late September
Mid October
Late October
Late September
Mid October
7
Late September
Late September
Late November
Late September
Late September
Late October
Late September
Mid October
6
Mid September
Late September
Late November
Late September
Mid September
Late October
Mid September
Mid October
5
Mid September
Late September
Late November
Late September
Mid September
Late October
Mid September
Mid October
3,4
Mid September
Late September
Late November
Late September
Mid September
Late October
Mid September
Mid October

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When will my holiday season order ship?

All items ship weather permitting, meaning that we watch the weather to make sure it isn't too cold to ship your plant anywhere along its route to you or your giftee. We want our plants and bulbs to arrive safely for you and your friends and family to enjoy.

We ship orders placed from our holiday catalog and website as soon as individual items become available for shipping beginning in September.

You can choose when you want the item to arrive. For most holiday season items, we offer four choices:

Ships as soon as possible 

Ships for Thanksgiving

Ships for Christmas

Ships for Hanukkah

Gift orders for tender plants that are sensitive to cold temperatures may very well be shipped before Thanksgiving, if the product is ready to ship and the weather permits.

Spring plants listed in the holiday catalog ship in the spring only, but if requested, we will send a card for the holidays if a spring shipped plant is ordered as a holiday gift.

Please note that many of our gift plants are temperature-sensitive, so we watch national weather maps as we prepare shipping schedules. If an extended period of sub-freezing weather delays gift plant delivery, we will send a card for the holiday, followed by the plant as soon as weather permits.

If we have your email address on file, we will notify you when your order is shipped.

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How are gift messages delivered?

If you have ordered spring or fall-shipped bulbs, perennials, or other plants as a gift, and requested a gift message at checkout, we will send your message printed in a card when the order ships.

Can I indicate when I want my order to ship?

If you need your order to arrive by a specific day we would recommend that you express or priority ship your order. This will guarantee that your order will leave here within the next two business days and will arrive within 2 to 3 business days depending on the method of shipping you selected. Please be aware that UPS does not deliver on Saturdays or Sundays so these days are not included when estimating when your order will ship. We ship weather permitting and when it is appropriate for your growing zone. Items that do not ship directly from White Flower Farm cannot be express or priority shipped; this will be indicated in the Item Details description. If you need further assistance, please contact our Customer Service Department by emailing us at [email protected] or at (800) 411-6159.

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Can I postpone shipment of my order?

If you need to postpone shipment of your order, please contact our Customer Service Department by emailing [email protected] or calling (800) 411-6159. Please include your order number or order confirmation number and the requested ship date in your message. We will make every effort to accommodate your request, but if we have already begun to pack your order, it may not be possible to pull it back from the truck.

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Do you ship overseas or to Alaska, Hawaii, or Canada?

No, we can no longer ship any orders to Alaska, Hawaii, APO/FPO/DPO addresses, Puerto Rico, the Virgin Islands, or to any addresses outside the U.S.

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Agricultural Regulations

Agricultural regulations and quarantines restrict the shipment of certain plants. When (No AL, AR, CA, ...) appears in Item Details it means these plants cannot be shipped to the states indicated.

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What happens if an item arrives damaged?

We guarantee to ship plants that are in prime condition for growing. If your order is damaged or fails to meet your expectations, we will cheerfully replace or refund it. Please contact our Customer Service Department at (800) 503-9624 or email us at [email protected]. (The office is staffed 9am-5pm Eastern time, Monday-Saturday) Please include your order number or customer number when contacting us.

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Can you deliver to a P.O. box?

We can deliver smaller orders to a P.O. Box. Gift certificates are sent via US mail, so a P.O. Box must be given if that is the mailing address; we do prefer to ship our plants and bulbs to a street address. Large, heavy orders and those with oversized items can be delivered only to a street address. If shipping via Express delivery a street address is required regardless of the size of the order.

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Can you deliver to my business address?

We can deliver to your place of business. When placing your order please indicate the shipping address you would like to use.

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Can I request that an item ship earlier for my planting zone?

If an item is already shipping to another zone, we can probably ship it to your zone earlier as well, but this service would be at your own risk. We do realize that in some warm zones spring bulbs may need to be chilled several weeks before planting so we do ship these bulbs earlier automatically.

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How can I track the delivery of my order?

If you have provided us with a valid email address we will notify you when your order has shipped and is on its way to you. We will provide a UPS or Priority Mail tracking number when available so that you can track your shipment as it is en route to you. Please note that it may take 24 hours for available information from a tracking number to be updated.

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SHIPPING SPECIFIC ITEMS


When will my hardgoods (non plant) items ship?

Tools, hardgoods, and fertilizers are shipped with your plants or bulbs, unless you request otherwise.

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When do Lily of the Valley pips ship?

Our Lily of the Valley pips ship late December through June or as stock permits.

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When do South African Amaryllis ship?

Our South African Amaryllis will start shipping around early to mid October with the Dutch varieties not shipping until around mid November.

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When do Paperwhites ship?

Our Paperwhites begin shipping in late September and continue into January, as weather and stock permits.

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When do Orchids and houseplants ship?

Orchids, Clivia miniata, Primrose 'Blue Mars', Lavender 'Goodwin Creek Grey', Abutilon pictum 'Thompsonii', will ship as the weather permits and shipping times are also noted with each item. Please refer to the sub-title information under each of them when ordering.

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When do Tuberous Begonias and Dahlia tubers ship?

We begin shipping Tuberous Begonias and Dahlia tubers in mid to late March to all zones, because these plants perform best

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