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White Flower Farm Natural Meat
Ordering & Delivery Information
Welcome to our new adventure in meat offered by White Flower Farm online. Here is a list of commonly asked questions, in which we hope you
will find the information you need. Clicking on the question will take you directly
to the answer on this page. If by chance the information you need is not here,
we invite you to contact us at custserv@whiteflowerfarm.com
ORDERING
Do you guarantee your products?
Can I cancel or change my order?
When may I order?
Is there a minimum purchase requirement?
What is your mailing address if I prefer to mail
in my order?
Payment information
When is my credit card charged?
SHIPPING
When and how will you ship my order?
What methods of shipping are available and
what is the cost?
Can I postpone shipment of my order?
Do you ship overseas or to Alaska, Hawaii, or
Canada?
What happens if an item arrives damaged?
Can you deliver to a P.O. box?
Can you deliver to my business
address?
How can I track the delivery of my order?
Do you guarantee your products?
Behind our products stand several dozen experienced professionals who are determined to make your order successful in every respect. We guarantee the meat offered herewith was naturally raised on our farm and processed locally. It is as good as we and Nature can produce, and is guaranteed to please or your money back.(Back to top.)
Can I cancel or change my order?
This option is not available on our Web site at this time. However, you can
either send us an email letting
us know the confirmation Web order number (this would be needed to make any
changes) and what you would like us to do, or you may call us at (800) 503-9624
from 9am-6pm Eastern time, Monday-Saturday; noon-6pm Sunday. We will try
to accommodate your changes if possible. Please be aware that as we get closer
to your shipping time it may not be possible to make any changes to your
order. (Back to top.)
When may I order?
We are pleased to accept orders throughout the year, or as supplies last.(Back to top.)
Is there a minimum purchase requirement?
There is no minimum for placing an order.(Back to top.)
What is your mailing address if I prefer to mail
in my order?
You may contact us at White Flower Farm, PO Box 50, Litchfield, CT 06759-0050.(Back
to top.)
Payment information
To reserve from a finite and perishable inventory, we must request payment upon receipt of orders. We accept Visa, Master Card, American Express, and Discover cards.(Back
to top.)
When is my credit card charged?
The total amount of your order (the value of each item plus packing/delivery charges) is billed to your credit card when you place your order.(Back to top.)
When and How will you ship my order?
Meat is harvested throughout the year and orders shipped as the cuts are available, on a first come, first served basis. Your frozen meat will be shipped by ground transportation in a Styrofoam container packed with dry ice. We will send an E-mail notice as the package leaves our building, announcing delivery the next day. Please provide us with a shipping address (not a PO Box) where someone will be able to accept the package.(Back to top.)
We cannot be responsible for delivery problems due to incorrect addresses.
Please check that you have typed in the correct address and ZIP code.(Back to top.)
Packing & Delivery Charge
The charge for delivery is calculated by the dollar amount of your order. We aim to serve customers within a one day delivery range and therefore ship our natural meat to the following states only: CT, DE, MA, ME, NH, NJ, NY
(NY city only), RI, and VT. We do not ship to APO/FPO addresses.
Click here for our Packing & Delivery Chart.
Due to increasing energy costs, delivery charges are subject to change. (Back to top.)
Can I postpone shipment of my order?
If you need to postpone shipment of your order, please contact our Customer
Service Department by calling (800) 503-9624 or by E-mailing custserv@whiteflowerfarm.com. (The office
is staffed 9am-6pm Eastern time, Monday-Saturday; noon-6pm Sunday.) Please
include your order number or order confirmation number and the requested ship
date in your message. We will make every effort to
accommodate your request, but if we have already begun to pack your order, it may not be possible to pull it back from the truck. (Back to top.)
Do you ship overseas or to Alaska, Hawaii, or Canada?
No, we are sorry but cannot ship any orders to Alaska, Hawaii, APO/FPO addresses,
Puerto Rico, the Virgin Islands, or to any addresses outside the U.S.
(Back to top.)
What happens if an item arrives damaged?
If
your order is damaged or fails to meet your expectations, we will cheerfully
replace or refund it. Please contact our Customer Service Department at (800)
503-9624 or E-mail us at custserv@whiteflowerfarm.com. (The office
is staffed 9am-6pm Eastern time, Monday-Saturday; noon-6 pm Sunday.) Please
include your order number or customer number when contacting us. (Back to top.)
Can you deliver to a PO box?
We cannot ship our Natural Meat to a PO Box.(Back to top.)
Can you deliver to my business address?
We can deliver to your place of business. When placing your order please indicate
the shipping address you would like to use. (Back to top.)
How can I track the delivery of my order?
If you have provided us with a valid E-mail address we will notify you when your
order has shipped and is on its way to you. We will provide a UPS tracking number when available so that you can track your shipment as it
is enroute to you. Please note that it may take 24 hours for available information
from a tracking number to be updated. (Back to top.)
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Browse our Online Catalogue Fall 2008 Catalogue Quick Order
